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This is a Full Time Year Round position with Health/Dental benefits and Vacation/Sick/Holiday pay.
Job Summary: Ensures the safe and efficient operation of all of Bolton Valley's ski lifts. Hires, trains and supervises lift operations and ticket checking staff. Work with the Lift Maintenance department during non ski season.
Hire, discipline and supervise lift operations supervisors, lift operators and ticket checkers
Oversee all aspects of training of lift operations and ticket checking staff, including pre-season orientation, handbooks, on-the-job training and documentation of this training
Oversee all daily operations of the lift
Ensure compliance with ANSI B77 standards, Vermont Passenger Tramway rules and regulations and all Bolton Valley policies and procedures. Identify problem areas (signs not visible, ropes not in place, potential hazards, etc.) and rectify them as soon as possible
Oversee payroll system, assist in resolving any payroll issues
Write and distribute the weekly Lift Mode
Communicate any variations from normal lift operating schedule (wind hold, delayed opening, etc.) to Ski Patrol, Guest Services and management team immediately
Take charge of communication during a lift down-time situation
Assist Ski Patrol with lift evacuation when needed
Print, file and ensure proper completion of daily operations logs
Investigate any lift-related incidents , file appropriate Reports and assist Ski Patrol with injury related reports.
Handle and respond to customer complaints
Schedule staff to ensure sufficient staffing as well as management of wages within budget guidelines
Assist lift operators in the morning pre-operational setup of all lifts, including snow removal, ramp maintenance, setting up the lift line maze
Ensure that all morning pre-operational checks are completed properly
Provide breaks to lift operators
Ensure all shut-down procedures are followed to ensure passengers are not left on lift and that lift is ready to operate the following morning.
Transport lift operators to top and mid stations of lifts
Assist in the maintenance of lift load and unload ramps throughout the day
Assist Lift Maintenance staff to ensure reliable operation of lifts
Inspect fire extinguishers monthly
Ensure cleanliness of lift buildings and other work areas
Perform all tasks of a Lift Operations Supervisor, Lift Operator or Ticket Checker as needed
Prepare all lift stations for operations before annual inspection (signs and ropes in place, buildings and structures cleaned and maintained, tools in place, etc.)
Perform minor structural additions and repairs to lift station buildings
NOTE: All Bolton Valley employees are required to perform alternate functions from time to time, both within and outside of their assigned department, particularly during peak periods such as holiday weekends.
Customer Service Expectations: Lift Operations Supervisors have significant direct customer contact when working at the lifts and are responsible for supervising front-line staff whose jobs involve constant customer interaction. It is therefore of utmost importance that the Lift Operator be courteous and professional in accordance with Bolton’s commitment to providing superior customer service.
High school diploma required, associate's or bachelor's degree preferred
1-2 years experience in lift operations at Bolton Valley (preferred) or another ski resort
Prior supervisory experience helpful
Valid drivers license to drive snowmobile
Intermediate level ski or snowboarding ability
Required Knowledge and Skills:
Good work ethic, dependability and excellent customer service & communication skills
Familiarity with lift operations and the ski industry in general
Leadership qualities and a respect for staff
Ability to operate all of Bolton Valley's ski lifts
Physical and Mental Demands:
Involves lifting up to 50 pounds, and stalling chairs up to 500 lbs traveling up to 450 feet per minute, shoveling large volumes of snow and/or ice, raking, and clearing snow/ice from chairs. Requires prolonged periods of standing and walking on slippery and/or uneven snow or icy surfaces, and driving a snow mobile.
Position involves working outside in all weather conditions, including extreme cold, snow, wind and rain, on varied snow surfaces, and requires being on your feet for the majority of the scheduled shift. Some time will be spent inside, but inside time still requires alertness and attention to the lift and passengers.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. This is not an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Contact : HR@boltonvalley.com
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UPCOMING JOB FAIRS
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